Last updated: June 2026 | Effective immediately upon account registration | Applies to all citi88 players in Malaysia and internationally
These highlights do not replace the full Terms below — please read all sections carefully
You must be at least 21 years of age to register and use citi88. By creating an account, you confirm you meet this requirement. citi88 reserves the right to request age verification documents at any time. Accounts found to be held by persons under 21 will be closed and any balances forfeited.
Each player may hold only one citi88 account. Duplicate accounts — whether created deliberately or accidentally — are a breach of these Terms. citi88 may close any or all duplicate accounts and withhold pending withdrawals pending review. If you believe you have accidentally created a duplicate, contact support immediately.
All transactions on citi88 are conducted in Malaysian Ringgit (MYR). citi88 does not charge fees on standard deposits or withdrawals. Withdrawal requests are processed within 15 minutes under normal conditions. Delays may occur during verification procedures or maintenance windows.
All bonuses and promotional credits on citi88 are subject to wagering requirements published at the time of the promotion. Bonuses may not be withdrawn until wagering conditions are met. citi88 reserves the right to modify, suspend, or discontinue any promotion with or without notice.
You are solely responsible for maintaining the confidentiality of your citi88 login credentials. citi88 will never ask for your password via email, live chat, or phone. All activity conducted under your account credentials is deemed authorised by you unless you have reported a security breach to citi88 support.
citi88 provides deposit limits, loss limits, session timers, reality checks, and self-exclusion tools to all account holders. We are committed to safer gambling practices. Players who suspect they have a gambling problem are encouraged to use these tools and to seek professional support.
IMPORTANT: Please read these Terms and Conditions ("Terms") carefully before registering an account or using any services provided by citi88 ("citi88", "we", "us", "our"). These Terms constitute a binding legal agreement between you and citi88. By creating an account or accessing the citi88 platform at citi88.win, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
1.1 These Terms govern your access to and use of all products and services made available by citi88 through the website citi88.win and any related mobile interfaces (collectively, the "Platform").
1.2 By registering an account, making a deposit, placing a bet, or otherwise using the Platform, you unconditionally accept these Terms as well as the citi88 Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.
1.3 If you do not agree to these Terms, you must not register an account and must immediately cease using the Platform.
1.4 citi88 reserves the right to amend these Terms at any time. Amendments take effect upon publication at citi88.win/terms-conditions. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms.
2.1 Minimum Age. You must be at least twenty-one (21) years of age to register an account and use the citi88 Platform. By registering, you represent and warrant that you meet this age requirement.
2.2 Age Verification. citi88 reserves the right to request valid photographic identity documentation at any point to verify your age. Failure to provide satisfactory documentation may result in account suspension and forfeiture of any pending withdrawals pending the outcome of verification.
2.3 Jurisdictional Restrictions. It is your responsibility to ascertain whether use of the citi88 Platform is lawful in your jurisdiction. citi88 does not accept registrations from jurisdictions where online gaming is prohibited by applicable law. By registering, you confirm that participation is lawful in your jurisdiction.
2.4 Self-Excluded Players. Persons who have registered a self-exclusion with citi88 or with any other gaming operator's self-exclusion scheme to which citi88 participates are not eligible to hold an active citi88 account for the duration of their exclusion period.
3.1 Single Account Policy. Each individual player may hold only one citi88 account. Opening or operating multiple accounts, whether in your own name or using another person's details, constitutes a material breach of these Terms.
3.2 Accurate Information. You agree to provide accurate, complete, and current information during registration and to update such information promptly if it changes. Providing false or misleading registration information is a breach of these Terms and may result in immediate account closure.
3.3 Account Security. You are responsible for maintaining the confidentiality of your username and password. You agree to notify citi88 support immediately upon becoming aware of any unauthorised access to or use of your account. citi88 accepts no liability for losses arising from your failure to maintain adequate account security.
3.4 Account Closure. citi88 reserves the right to close, suspend, or restrict any account at its sole discretion, including but not limited to cases of suspected fraud, breach of these Terms, or regulatory requirements.
4.1 Currency. All transactions on the citi88 Platform are conducted in Malaysian Ringgit (MYR). citi88 does not charge transaction fees on standard deposits or withdrawals.
4.2 Accepted Payment Methods. citi88 currently accepts deposits and processes withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank. citi88 reserves the right to add or remove payment methods at its discretion.
4.3 Deposit Processing. Deposits via eWallet (Touch n Go, Boost) are credited to your citi88 wallet in near-real-time. Bank transfer deposits are subject to standard inter-bank processing times.
4.4 Withdrawal Processing. Withdrawal requests submitted during normal operating conditions are processed within fifteen (15) minutes. citi88 reserves the right to extend processing times during system maintenance or when additional verification is required.
4.5 Source of Funds. You confirm that all funds deposited into your citi88 account are from legitimate sources and are not derived from illegal activity. citi88 may request documentation to verify the source of funds at its discretion.
4.6 Withdrawal to Original Source. citi88 requires that withdrawals be returned to the same payment method used for the corresponding deposit, subject to applicable payment method constraints.
5.1 All bonuses, free credits, free spins, cashback offers, and other promotional incentives offered by citi88 are subject to specific terms and wagering requirements published at the time of the relevant promotion.
5.2 Bonus funds may not be withdrawn until the applicable wagering requirement has been satisfied in full. Wagering requirements and game contribution rates are disclosed on the relevant promotion page.
5.3 citi88 reserves the right to modify, suspend, or discontinue any promotion with or without prior notice. Where a promotion is modified after a player has opted in, citi88 will use reasonable efforts to notify affected players.
5.4 Only one welcome bonus may be claimed per player, per household, and per payment method. Attempting to claim the same welcome bonus multiple times constitutes a breach of these Terms.
5.5 citi88 reserves the right to withdraw promotional offers and reclaim bonus funds in cases of suspected bonus abuse, collusion, or other forms of dishonest conduct.
6.1 General. All bets placed on citi88 are subject to the specific rules applicable to the relevant game or sport. Game rules and sportsbook betting rules are published on the respective product pages of the Platform.
6.2 Bet Acceptance. citi88 reserves the right to refuse, limit, or void any bet at its sole discretion, including but not limited to bets placed after an event result is known, bets placed at manifestly incorrect odds, or bets that exceed applicable table or market limits.
6.3 System Errors. In the event of a technical error, system malfunction, or communication failure that affects the integrity of a game or bet, citi88 reserves the right to void affected bets and return stakes. Winnings generated from an obvious technical error will not be honoured.
6.4 Live Betting. In-play bets are accepted subject to real-time odds availability. citi88 accepts no responsibility for delays in in-play markets arising from third-party data feed latency.
The following activities are strictly prohibited on the citi88 Platform and will result in immediate account suspension, forfeiture of funds, and potential legal action:
citi88 employs advanced fraud detection systems and cooperates with international gaming authorities and law enforcement agencies. Attempts to circumvent security measures will be investigated and may result in legal proceedings.
8.1 citi88 is committed to promoting responsible gaming practices. Gambling must remain a form of entertainment and must not be pursued as a means of generating income or resolving financial difficulties.
8.2 citi88 provides the following responsible gaming tools, accessible from every account dashboard without the need to contact support:
8.3 Persons aged under 21 must not access or use the citi88 Platform. citi88 encourages all account holders to use parental control software to prevent access by minors to gaming platforms.
8.4 Players who believe they may have a gambling problem are encouraged to seek assistance from professional support organisations. citi88 supports access to responsible gaming resources in Malaysia. Please visit our Responsible Gaming page for further information and tools.
9.1 All content on the citi88 Platform, including but not limited to text, graphics, logos, game assets, software, and audio-visual material, is owned by or licensed to citi88 and is protected by applicable intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. Any other use of Platform content, including reproduction, distribution, or modification without prior written consent from citi88, is strictly prohibited.
10.1 The citi88 Platform is provided on an "as is" and "as available" basis. citi88 makes no warranties, express or implied, regarding the uninterrupted or error-free availability of the Platform.
10.2 To the maximum extent permitted by applicable law, citi88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
10.3 citi88's aggregate liability to you for any cause of action shall in no event exceed the net amount deposited by you into your citi88 account in the thirty (30) days preceding the event giving rise to the claim.
10.4 Nothing in these Terms shall exclude or limit citi88's liability for fraud, death, or personal injury caused by citi88's gross negligence.
11.1 citi88's collection, use, storage, and processing of your personal data is governed by the citi88 Privacy Policy, available at citi88.win/privacy-policy.
11.2 By registering an account, you consent to the processing of your personal data as described in the Privacy Policy. You may withdraw consent at any time by contacting citi88 support, subject to the impact of withdrawal on your ability to use the Platform.
12.1 citi88 reserves the right to amend these Terms at any time. Where amendments are material, citi88 will use reasonable efforts to notify registered account holders via the contact information associated with their account.
12.2 The current version of these Terms is always available at citi88.win/terms-conditions. The "last updated" date at the top of this page reflects the date of the most recent revision.
12.3 Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms.
13.1 These Terms shall be governed by and construed in accordance with applicable international gaming authority regulations and the laws of the jurisdiction under which citi88 holds its operating licence.
13.2 In the event of a dispute arising from or in connection with these Terms or your use of the Platform, you agree to first contact citi88 support to attempt to resolve the matter informally. citi88 will endeavour to respond to all formal complaints within five (5) business days.
13.3 If informal resolution is unsuccessful, the dispute shall be referred to binding arbitration in accordance with the rules of the relevant international gaming authority.
14.1 If you have any questions regarding these Terms, or wish to raise a formal complaint, please contact the citi88 support team:
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the citi88 Platform.
Response Time: citi88 aims to respond to all written enquiries within two (2) business days.
citi88 support will never ask for your account password. If you receive any communication purportedly from citi88 requesting your password, please report it to support immediately.
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