Gaming is entertainment. citi88 is committed to keeping it that way — with the tools, information, and support that every Malaysian player deserves. If it stops being fun, we're here to help.
How citi88 puts player welfare at the centre of everything we do
At citi88, responsible gaming is not a box-ticking exercise. It's a genuine, ongoing commitment that sits at the core of how we operate Malaysia's trusted online casino and sports betting platform. We believe that every player has the right to enjoy casino games, live dealer tables, sports betting, and slots in a way that is safe, controlled, and genuinely entertaining — and we invest in the tools and policies to make that a reality.
Gambling is a legal, legitimate form of adult entertainment for the vast majority of players who engage with it responsibly. But for a minority of players, gambling can become a problem that affects their finances, relationships, and wellbeing. citi88 takes our duty of care to those players seriously. Our platform is built with safeguards that operate automatically in the background and tools that every player can access instantly — without needing to call support or wait for approval.
All citi88 responsible gaming tools are available from your account settings dashboard. Deposit limits, loss limits, session timers, reality checks, and self-exclusion can all be activated immediately. Increases to limits require a cooling-off period — but reductions take effect straight away. This is intentional: we make it easy to protect yourself and harder to undo that protection in a moment of impulsive decision-making.
All tools are available immediately from your account dashboard — no support request needed
Set a daily, weekly, or monthly cap on how much you can deposit into your citi88 account. Once the limit is reached, further deposits are blocked until the period resets. Limit reductions apply immediately; increases require a 24-hour cooling-off period.
Set a cap on how much you're willing to lose over a defined period. When your net loss reaches your chosen limit, citi88 will prevent further wagering until the limit period resets. An effective safety net for budget-conscious players.
Set a maximum session duration. When your limit is reached, citi88 will automatically log you out. This is especially useful for players who lose track of time during live dealer sessions or extended slots play.
Enable periodic on-screen notifications during your gaming sessions that show your session duration and net position. Reality checks are a proven tool for maintaining awareness and making conscious, informed decisions about continuing to play.
Take a short break from citi88 without permanently closing your account. Time-out periods are available from 24 hours up to 6 weeks. During a time-out, your account is inaccessible for gaming. You can extend a time-out but not shorten it.
Choose to permanently or semi-permanently exclude yourself from citi88. Self-exclusion options start from 6 months and can be set to permanent. During exclusion, all marketing communications are stopped and your account is fully locked for gaming activity.
Step-by-step: protecting yourself on citi88 takes less than two minutes
Sign in at citi88.win using your registered email and password. All responsible gaming tools are accessible from any device — desktop, Android, or iOS browser.
Click or tap your account icon in the top right corner of the Platform. Select "Responsible Gaming" or "Account Settings" from the dropdown menu.
Select the tool you want to activate — deposit limit, loss limit, session timer, reality check, time-out, or self-exclusion. Each tool has its own dedicated settings panel.
Enter your chosen limit amount or time period. Confirm your selection. Restrictions apply immediately. Limit reductions are instant; any increases to limits are subject to a 24-hour cooling-off period before they take effect.
If you need assistance activating any responsible gaming tool — including urgent self-exclusion — contact citi88 support via live chat or email at any hour, 24/7. Our team will action your request immediately.
Honest answers to these questions can help you assess your relationship with gambling
Minimum age requirement — strictly enforced
No exceptions. No workarounds. citi88 serves adults only.
citi88 requires all account holders to be a minimum of 21 years of age. This is a hard requirement with no exceptions. The minimum age limit exists to protect young people from the financial and psychological risks associated with gambling activity before adulthood.
citi88 verifies the age of all account holders as part of the registration and identity verification process. We may request a copy of a valid Malaysian MyKad, passport, or other government-issued identity document to confirm your date of birth at any time. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended until verification is completed — or closed permanently if the holder is found to be under age.
If you share a device with younger family members — children or teenagers in your home in Kuala Lumpur, Petaling Jaya, Johor Bahru, or anywhere else in Malaysia — we strongly encourage you to use parental control software to prevent access to citi88 and other online gaming platforms. Always log out of your citi88 account when you have finished playing and do not share your login credentials with anyone.
Set your limits before you play. Use the tools. Enjoy the games. citi88 supports every player who wants to keep gaming fun. 21+ only.
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